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Contact

Booking Conditions

GENERAL CONDITIONS EL REINO DE SABA - Spain

For the purposes of these Terms shall be construed as program / brochure that the offer that gave rise to the contract package where it appears the offer of travel and the consumer has previously displayed be included. The program / offer is the description of the package contained in the program information on the program-offer is binding on the organizer or retailer, unless any of the following circumstances:

a) That changes in such particulars have been clearly communicated in writing to the consumer before conclusion of the contract and such possibility has been specifically included in the program / offer.

b) Subsequently modified by written agreement between the parties occur.

1. Legal regulation applicable to the contract package and acceptance of the General Conditions

The contract, binding on both parties under the terms provided therein, is constituted by the clauses contained in the General Conditions mentioned, that complete and develop the specific legislation applicable without contravene it, also adding the specific provisions to be agreed between the Agency and the consumer. All this is part of a contract "package", since the same set of services previously scheduled and offered at an inclusive price, or projected upon request at an inclusive price also included. The contracting parties expressly submit, expressly waiving their own jurisdiction, to the jurisdiction of the courts with authority in the area of ​​performance of the obligation, defined as the location where the contract has been concluded.

 

2. Organization.

The offered trips and services are a product of Infinyti Jobb Travel Agency that organizes them under the trade mark EL REINO DE SABA, Spain Titled Licensed CIAN 18964-3, based in Calle San Rafael # 1 Bajo A Huétor Vega (Granada) SPAIN and NIF 34839338L.

 

3. Price

The prices indicated in the program / brochure have included indirect taxes on consumption where applicable, have been calculated based on rates and currency exchange rates prevailing at the date of issue of the program / brochure that has given rise to this contract package travel and / i their pamphlets and operating under the same offers. These prices may be revised in the event that changes occur in transport costs, including fuel costs, rates and taxes for certain services and the exchange rates applied to the trip.

Except that occur within 21 days prior to departure of the user, these changes will be automatically charged to the consumer, forcing the Retail Agency to communicate the change to the user, who may cancel the trip, entitled to reimbursement payments. All refunds that are appropriate for any reason is always formalized through the Retail Agency where registration had been made, not effected any refund for services not used voluntarily by the consumer.

3.1 The price of the package includes:

1. The round-trip transportation, when included in the program / offer hired and according to your specifications.

2. The housing and / or alimony in contract in each case selected hotels or similar establishments or in case of replacement regime, as specified in the program / offer.

3. The fees or taxes of the hotel establishments except those that are mandatory direct payment or specified otherwise.

4. Technical assistance during the trip, when this service is specifically included.

5. All other services and complements specified specifically in the corresponding itineraries.

6. Direct taxes (VAT or IGIC) when these are applicable.

7. All that is further specified in the contract.

Only be considered included in the contract price services specifically listed in the confirmation and travel documents. Any other services will be paid before the start of the trip.

As a general rule, be followed strict criteria of literalness, which leads to the conclusion that what is not specifically detailed as included on the trip, it will not be included in this.

 

3.2 Special Offers

When hiring the package is made as a result of special offers, last minute or equivalent, to different from that expressed in the program / brochure price, the services included in the price are only those specified in detail in the offer, even if said offer refers to any of the programs described in the prospectus, provided that such referral is made for the sole purpose of general information on arrival.

3.3 Exclusions

3.3.1. The package price does not include:

Visas, airport taxes and / or fees and out of the country, vaccination certificates, "extras" such as coffee, liquor, wine, mineral water, special diets, washing and ironing, optional hotel services, etc. And in general any services or benefits not expressly included in the prospectus, programming or travel documents.

3.3.2. Excursions or facultative visits

In the case of excursions or facultative visits not booked at source, publication on its features and price contained in the program / brochure is informative and the price is expressed with the indication "estimated". Therefore, at the time hired at the place of destination, variations on their costs, which alter the estimate and in no case is part of the contract package price can occur. The information published in the program / brochure is merely indicative and may vary at time of hire. Also no guarantee the possible realization of them until the time of hire.

3.3.3. tips

Within the price of the package, not including tips. In the case of cruise tip it loses its voluntariness and at the beginning of it, the customer must make a commitment to deliver to the end of the trip a certain amount depending on the duration warns. This amount, fixed before starting the cruise, is addressed only to service personnel.

 

4. Payment. Registration and refunds.

In the act of registration and subject to advance authorized by Article 3 of the Travel Act Combined, the Agency will require at least a deposit of 25% of the total amount of travel, issue the receipt which payment is specified, the amount anticipated by the consumed and the package requested and not considering any committed square firm until this deposit is not made.

The remaining amount must be paid upon delivery of the bonds or travel documents at least 21 days before departure, otherwise considered as canceled Square, apply the conditions outlined in the cancellation section. The deferred payment shall expressly requested, performing otherwise collect integro booking. The booking confirmation is always effected before the conclusion of the contract.

In the event that prior to the conclusion of the contract the Organizer is unable to provide any of the services requested by the client (included in the price) it shall be communicated to you the consumer for the Retail Agency, can it give its request, recovering the anticipated amounts if any.

All refunds that are coming for any reason, always formalized through the Retail Agency which had carried the inscription, not effected any refund for services not used voluntarily by the consumer.

 

5. Withdrawal Consumer. Disposals and Trip Cancellation

At any time, the user can cancel the services requested or contracted, to be entitled to a refund of the amounts paid, whether it is the total price as the advance provided above, but must compensate the Agency, unless the withdrawal occurs due to force majeure, for the items listed below:

a) In case of individual services: all management fees plus cancellation fees.

b) In the case of package holidays and unless the withdrawal occurs due to force majeure:

1) The management costs plus cancellation fees, if any

2) The special fares tickets for package tours do not allow cancellation, no return, no refund

3) In the event that the package is subject to special conditions of contract, cancellation fees for withdrawal will be agreed in them. In this case, the consumer shall be informed thereof at the time of hiring, giving them the possibility of hiring an additional, optional cancellation insurance.

4) consisting of 25% of the total amount of travel penalty if the withdrawal occurs more than twenty-five days and less than twenty before the start of the journey; 75% among ten nine days and ten days and 100% in the nine days before the start of the journey and

No show at the scheduled time for departure is not entitled to any refund of the amount paid.

c) The tours are hired by the consumer at destination shall be governed by terms of cancellation expenses for their specific conditions, all sharing the penalty amount if the consumer is not presented to them.

In the event that contracted and canceled services were subject to special recruitment economic conditions, as in the case of special flights, tours, cruises, freight aircraft or ships, hotels, apartments cancellation fees for withdrawal will be established the effect on each of the travel programs.

The consumer package may transfer his reservation to a third person whenever you communicate with fifteen days prior to the date of the trip. Such assignment shall not be possible upon the occurrence sufficient cause.

The recipient must meet the same requirements as the transferor, generally required for the package, and both jointly and severally liable to the travel agency for payment of the travel price and the additional costs of the transfer.

When rate type or characteristics of the means of transport to be used, or where the characteristics of the services provided by providers others make it absolutely impossible assignment, it can not be carried into effect, as in the case of bills nominative tickets or other services.

In cases stipulated by the Organizer, and so expressly stated, the feasibility of offering the package to have a minimum number of participants, which is not reached and produce the cancellation of the trip, the user is entitled only to a full refund price or the amounts advanced, without being able to claim any amount in compensation and provided that the Agency has notified with a minimum of ten days before the scheduled date of the trip.

5.1. Cancellation fees conditions and special conditions and Cancellation INDIVIDUALS.

5.2, yachts and sailboats, Cruise companies, yachts and sailboats establish the acceptance by the user with the following special conditions cancellation costs and the hiring of any service implies acceptance of the following conditions, not including boarding fees:

1) Cancellation 45-31 days before the departure of the service: 30%

2) Cancellation between 29 to 15 days before departure of the service: 60%

3) Cancellation between 14 and 8 days before the departure of the service: 85%

4) Cancellation 7 to 0 days before departure: 100%

When addition cruise, yacht or sailboat can be private, the cancellation fee agreement will be studied at the time of recruitment.

5.3. airline tickets once issued by indicating date of issue limit by the airline.

Airlines in its different classes impose a deadline for issuance of electronic tickets. That issue date varies by company and fare class involved.

El Reino de Saba undertakes to inform the passenger of that deadline for issuance by the airline and from that moment the cancellation costs of this service specified will be 100% cancellation fees of airfare, except their air rates, since some are refundable except if the voyage has not commenced.

5.4. Seats on charter flights and regular quota company

When booking involves any of these specific modalities plane reservation shall be subject to the following cancellation fees:

1) Cancellation before 35 days of departure: 0%

2) Cancellation between 34 and 25 days before departure: 50%

3) Cancellation before 14 prior to departure: 100%

5.5. special, rural and exclusive hotels

When the booking confirmation so specified and special conditions of contract and acceptance, confirmation of the booking such hotels constitutes acceptance by the customer of them. The Organizer is obliged to duly inform at the time of recruitment.

 

6. Alterations.

a) The Agency is committed to providing its customers all the services contracted through programs / brochures contained therein, with the conditions and stipulated characteristics. Organisers and retailers of package holidays also liable for damages suffered by the consumer as a result of non-execution or poor execution of the contract.

b) If the impossibility of providing a service by the Organizing Agency after perfected the contract occurs, and before the departure, the consumer may choose either terminate it and subsequent repayment of the amounts paid, well to accept the amendments to the contract and its impact on price, must communicate its decision to the Agency within three days.

You can not seek compensation for breach of contract when the user has accepted the aforementioned amendment thereto.

In the event that the consumer does not notify its decision as set out above, it is understood that chooses to terminate the contract without penalty.

c) If for any reason that is not attributable to the consumer, nor be justified by sufficient causes or force majeure, the Organising Agency cancels the package after conclusion of the contract and before departure the consumer is entitled to another package equivalent or higher, or reimbursement of the total subscriber, under the terms established in the above amount, must communicate its decision to the agency within three days, you can not ask for compensation for breach of contract when the cancellation it occurs because of force majeure.

In the event that the package be of inferior quality, the organizer or retailer must refund the consumer, where appropriate, depending on the amounts already paid, the difference in price under the contract.

d) In the above assumptions, the organizer or retailer will be responsible for paying the consumer of compensation, if any, applicable for breach of contract, which is 5% of the total cost of their travel, whether that non-compliance It occurs between 2 months and 15 days immediately prior to the expected date of completion of the journey; 10% if it occurs between 15 and 3 days before or 25% in the event that that breach occurs within 48 hours prior.

e) shall not be required obligation to compensate in the following cases:

1. When the cancellation is due to the number of persons enrolled for the package is less than the required and communicated in writing to the consumer before the deadline in such contract.

2. When the cancellation of the trip, except in cases of force majeure, understood as circumstances beyond those who invokes abnormal and unforeseeable, the consequences would have been unavoidable, despite having acted correctly.

f) In the event that, after the departure, the Organizer will not provide or verify that you can not supply an important part of the services provided under the contract (over 50%) will adopt appropriate arrangements for the onward journey solutions organized, at no extra cost to the consumer and, where applicable, the latter shall pay the amount of the difference between the benefits provided and the supplied, provided not by force majeure.

g) If the consumer continues the journey with the solutions given by the Organizer, shall be deemed to have tacitly accepted those proposals, whether the solutions adopted by the organizer, were unfeasible or consumer do not accept on reasonable grounds, that must provide it, at no extra cost, an average equivalent to that used on the trip to return to the place of departure or any other that have agreed, subject to the compensation if any appropriate transportation.

In these situations, the consumer may claim damages for breach of contract to the Agency, not walking when they attended this sufficient or force majeure. Any failure to provide services or alteration of the elements thereof (including price), evidenced by the Organizing Agency, through Detallista, the user prior to concluding the contract, since it has not yet been perfected , these modifications shall program / brochure in the natural process of negotiating the contract.

h) In case of complaint, the retailer or, where appropriate, the organizer must work diligently to find appropriate solutions.

i) In any case, everything not included in the contract package, is the responsibility of the organizer, with no obligation to compensate for any costs for independent services if that tour is canceled for reasons provided in paragraph e).

j) If transfers / assistance hotel-airport or vice versa or similar, included in the offer are not met, primarily for reasons beyond the transfer provider not attributable to the Organizer, shall reimburse only the cost of alternative transportation used by the client in displacement upon presentation of the receipt or invoice.

 

7. Obligation of consumer to communicate any failure in the performance of the contract.

The consumer is obliged to communicate any failure in the performance of the contract "preferably in situ," or otherwise as soon as possible, in writing or in any other way the record, the organizer or the retailer and, where appropriate, the service provider concerned.

In the event that the solutions arbitrated by the Agency-Organizer or Detallista- are not satisfactory to the consumer, client shall have one month to complain to the Retail Agency or the Organizer, always through that. The Retail Agency or the Organizer have 45 calendar days to respond to the claim raised by the consumer, such term shall start from the day following the filing of the complaint in the Retail Agency day.

 

8. Limitation of Actions

Notwithstanding the preceding paragraph, the limitation period for actions arising from the regulatory rights under the law 21/95, of July 6, the Travel Combined (BOE 07/07/95) shall be two years , as established in Article 13 of that law.

 

9. Liability

9.1 General

Travel Agency Organiser and Retailer selling end of the package liable to the consumer, according to the obligations imposed on them by their respective field management package, the correct fulfillment of the obligations under the contract, regardless of whether they are to be performed by them or by other service providers, without prejudice to the right of the organizers and retailers to act against those service providers. The Organizer states that assumes the functions of organization and execution of the trip. Organizers and Retailers package holiday liable for damages suffered by the consumer as a result of non-execution or poor execution of the contract. This responsibility shall cease when any of the following circumstances:

1. That the defects observed in the execution of the contract are attributable to the consumer

2. That these defects are attributable to a third party outside the provision of benefits under the contract and are unforeseeable or unavoidable.

3. That the aforementioned defects are due to force majeure, understood as circumstances beyond those who invokes abnormal and unpredictable consequences of which could not have been avoided, despite having acted with due diligence.

4. That the defects are due to an event that the retailer or, where appropriate, the organizer, despite having put all due care, could not foresee or forestall. However, in the cases of exclusion of liability for the occurrence of any of the circumstances described in the numbers 2, 3 and 4 of the organizer and retailer party to the contract package will be required to provide the necessary assistance to the consumer that in difficulty.

9.2. Limits compensation for damages

As to the limit of compensation for damages resulting from failure or improper performance of the services included in the package, it will be the provisions of international conventions on the subject.

As refers to damage other than personal injury, these should always be accredited by the consumer.

In no event organizer responsible for the costs of accommodation, food, transport extraordinary unscheduled arising for reasons of force majeure. In the event of an accident in buses, vans, limousines or similar transport, contracted directly or indirectly by the organizing agency whatever the country where the consumer occurs shall submit the relevant claim against the carrier entity to safeguard where appropriate , compensation insurance this being assisted and advised free in their actions by the organizing agency.

 

10. Delimitation of the services of the package.

10.1 Travel by plane. Presentation at the airport.

In air travel, the presentation at the airport will be made with a minimum advance of two and half hours on the official departure time, and in any case strictly follow the specific recommendations indicating the travel documents provided by signing the contract.

In hiring of individual services, it is recommended that the customer reconfirm 48 hours before departure times of flights.

10.2 Hotels

10.2.1 General

2. Hotels

The quality and content of the services provided by the hotel is determined by the official tourist category, if any, allocated by the competent body of your country. Given the current legislation in place that establishes only the existence of single and double rooms allowing in some of the latter to a third bed, it is always deemed that the use of the third bed is made with the knowledge and consent of the people They are occupying the room so the room as triple or double plus extra on all printed reservation provided to the consumer will be reflected to pay in advance in the contract and the tickets and / or travel documentation that is delivered simultaneously to the signing of same. He also occur cn use double rooms for up to four people, with two beds, where it is reflected.

In some cases there is possibility to enable cribs, which must be requested by customers before making the contract and unless otherwise stated are not included in the price.

The usual time of entry and exit in hotels is based on the first and last service that the user will use. As a general rule, the rooms may be used from 14.00 the day of arrival and must be vacated before 12 hours on departure day. In the event that the user provides arrival to the hotel or apartment booked on dates or times other than the aforementioned, it is necessary to avoid problems and misunderstandings, communicate as early as possible to this effect to the organizing agency, the hotel or the apartments directly, as appropriate.

You should also consult the Organizing Agency at the time of booking, the possibility of bringing animals, they are not generally accepted in hotels and apartments.

In the event that the Organizing Agency was forced to change the confirmed hotel due to celebrations d special events or situations beyond its control, liability is limited to offer a hotel of the same category or higher, and in the course of this inability to payment of the difference between the offered price in the contract and the final price of the really busy.

Service hotel accommodation means always provided that the room was available for the customer at night Correspondingly, regardless of whether, by circumstances of the package, the time of entry in it is later than initially provided.

10.2.2 Other services

On flights whose arrival at destination is made after 12.00 hours, the first service of the hotel, when included in the program / brochure will be dinner, if it were included in the program. Similarly, on flights whose arrival at destination is made after 19.00, the first service of the hotel is the accommodation.

It is always understood as a direct air route is one whose documentary support a single flight coupon, regardless of whether the flight make a technical stop.

In circuits, coaches vary in their characteristics depending on the number of participants. If any output is not reached sufficient numbers of travelers, it is possible that a minibus used or van, that unless expressly stated otherwise, no reclining seats.

Also, in each circuit it must be indicated if the bus has air conditioning or not, understanding that you do not have if nothing is specified.

10.2.3 Supplementary services

When users request on payment corresponding supplementary services that do not can be confirmed, the organizing agency will not incur more responsibility than reimbursing the amount paid for such services, the user will receive at the end of the journey through the Agency Retailer.

10.3 Apartments.

When booking, the customer is fully and exclusively responsible for declaring the correct number of people who will occupy the apartment, without omitting children whatever their age.

It is noted that the apartment administration can legally refuse entry to those undeclared, with no right to any claim for this cause.

In some cases there is possibility to enable bed / s extra / s or cribs, which must be requested by customers before making the contract, and expresses unless stated contract shall not be included in the published price of the apartment.

In renting the apartment, usually, you need to subscribe in situ the corresponding lease by the authorized officer model. This contract, the EU is not part of the organizing agency, it must be signed by the user, who will pay the bond or liability insurance to cover any possible damage, if that is required.

Key collection is usually done during office hours in the own concierge of the building or place where indicated in the program documentation / offer, from 9 to 13 hours and from 17 to 20 hours, performing, as a general rule the entry from the 17 hours of arrival and the eviction on 10 hours a day of departure. Given the peculiar operation of these establishments, we strongly advise strict respect for these times, in avoidance of damages and discomforts very difficult to correct. Hours vary depending on the setting chosen and the customer will be informed at the time of delivering the documentation.

10.4 Circuits

The organizing agency informs customers that the circuits offered in brochure and / or program hosting service will be provided in any of the establishments listed in the same or another of the same category and area and also the route of the circuit may be developed similarly varied that exists scheduled. In the above cases, if the consumer accepts this formula prior to the conclusion of the contract, this indefiniteness not entail modification.

10.5 Special conditions for children

Due to diversity of treatment applicable to children, depending on their age, the service provider and the date of travel, you should always consult the scope of the special conditions exist and that every moment will be the subject of specific information and detailed and shall be included in the contract or the travel documents to be delivered at the time of signature. Overall, in terms of accommodation, shall apply provided that the child shares the room with two adults. Regarding stays of minors abroad will be provided timely information for each case and what can be included in the contract or the travel documents to be delivered to countersign.

 

11. Passports, visas and documentation.

All users, without exception (including children) must have their respective personal and family documents, either passport or identity card, according to the laws of the country or countries visited. It will be paid by them when traveling so require obtaining visas, passports, vaccination certificates, etc.

It should be rejected by any authority granting visas for particular causes the user, or be refused entry into the country because they lack the requirements necessary or default in the required documentation, or not being carrier same, the organizing agency declines all responsibility for events of this nature, being by the consumer any expense arising, apply in these circumstances the conditions and rules established for cases voluntary withdrawal of services.

It also reminds all users, especially those who have other than Spanish, they must ensure before starting the journey, having met all applicable standards and requirements for visas in order to enter nationality without problems in all countries to be visited

All children under 18 must wear an official written permission signed by their parents or guardians, foreseeing that it can be requested by any authority.

 

12. Arbitration Clause.

The Organizer expressly states his resignation to submit to arbitration tribunals transport any question from the existence of this contract.

 

13. Information facilitate by Travel Agency to customer

It informs the consumer at the time of conclusion of the contract must receive from the Retail Agency the relevant information concerning the specific documentation needed for the chosen trip, as well as advice on optional insurance that covers the cancellation fees and / or assistance insurance covering repatriation expenses in case of accident, illness or death; and information about the likely risks implicit fate and contracted in compliance with the General Law of Protection of Consumers and Users trip.

However it is recommended that the consumer contact the Foreign Ministry or agency in their country of origin, the information office provides specific recommendations by destination.

 

14. Baggage.

Luggage and other personal belongings of the user are not covered by the contract package. Understood, in terms of ground transportation and all the effects that that keeps them get whatever part of the vehicle on which they are placed and transported at the risk of the user, without the organizing agency is bound to respond loss, theft, or damage it may suffer during the trip for any reason, including handling transfers hotel / airport or vice versa, where they exist. users who are present in all manipulations of loading and unloading of baggage is recommended.

As for the air, sea or inland waterway transport luggage, apply the conditions of the airlines regulated by IATA. In the event of harm or loss it is recommended to present at the ceremony, timely claim with the carrier.